Our duty of care comes as standard
For travellers with special needs you can be assured of our very best care and attention at all times. Many of our vehicles are adapted to suit the needs of passengers and conform to all modern safety laws and standards.
For wheelchair users we have ramps and safety harnesses suitable for both manual and electric wheelchairs. Guide dogs are welcome on board for our blind passengers.
All our drivers have attended a Disability Awareness Course and all new drivers are required to complete a BTEC as part of our commitment to customer service.
Radio Cabs now offer Disability Awareness courses to all Brighton and Hove Licensed Taxi Drivers and Private Hire Drivers
It is now a mandatory requirement for taxi drivers in Brighton and Hove to complete a course on this topic, to obtain or to renew their licence.
To book on a course please email admin@brightontaxis.com or call 01273 203 218
You will explore correct procedures when assisting a disabled passenger and the correct inspection checks that must take place to ensure the passenger is safe and comfortable.
Included in this course:
Understanding Disability
The Law and Legal Requirements
Disability Awareness in Your Role
Wheelchair Training for Taxi and Private Hire Drivers
ABOUT THE COURSE:
This programme is designed to equip Taxi drivers of wheelchair-accessible vehicles with the knowledge and skills to ensure safety in loading, unloading and transporting wheelchair-using passengers using many different types of vehicles.
Our training and assessment is approved by the Hackney Carriage Office. Whether you require the training because you are a new driver, or as a refresher for those drivers experienced in safe wheelchair and passenger handling.
Drivers attending will be able to assist wheelchair users and passengers safely.
COURSE CONTENT:
- Understanding your passenger’s needs, including recognising what assistance will be required
- Duty of care, responsibilities, the risk assessment process and best practices
- Disability and discrimination awareness and the legislation, including the Equality Act 2010
- Safe handling and assistance techniques, what is acceptable in licensed vehicles, accessories and charging.
- The carriage of assistance dogs and recognising the different skills they have been trained to provide
- Safe use and care of all wheelchair specialist equipment.
PRACTICAL TRAINING, WHICH COVERS:
- How to make the wheelchair & passenger safe to inspire passenger confidence and security
- Safe loading & unloading techniques, including ramps, using own vehicle type
- How to safely restrain wheelchairs securely, using the vehicle’s safety restraint system
- How to safely restrain your passenger using the vehicle’s restraint systems
IMPORTANT NOTE: Our assessor will be required to confirm your vehicles specialist wheelchair equipment meets a minimum standard of serviceability and is fit for purpose. – If you suspect your specialist equipment may fail to meet the minimum required standard, do not attend this training, as you will fail the course.
Each driver will be required to undertake a practical and short theory assessment at the end of the training course to be issued a pass certificate.
Following your training & assessment you will be immediately issued with your pass certificate.
To book on a course please email admin@brightontaxis.com or call 01273 203 218